Support
Help centre
Step-by-step guides for getting the most out of the platform.
Getting started as an athlete
- Create an account and choose “Athlete”.
- Complete your profile: photo, date of birth, location, sports and positions.
- Add achievements, competition history and stats to build your sports CV.
- Upload photos or link highlight videos in your portfolio.
Getting started as a coach
- Create an account and choose “Coach”.
- Fill in your profile, sports and qualifications.
- Create at least one service and set your weekly availability — your profile then goes live.
- Apply for verification to earn the verified badge.
Managing bookings
- All bookings appear in Bookings with their status history.
- Coaches can start and complete sessions; earnings clear automatically.
- Either party can reschedule confirmed bookings up to 24h before.
- Use the booking’s message thread to agree details.
Wallet & payouts
- Pending: earnings from sessions not yet cleared.
- Available: money you can withdraw.
- Add a bank account, then request a payout.
- Every movement is shown in your transaction history.
Safety & guardians
- Athletes under 18 must add a parent or guardian.
- The guardian receives an email to give consent.
- Until consent is given, booking and messaging are disabled.
- Report anything concerning from profiles or messages.
Your account
- Manage email and in-app notifications in Settings.
- Turn on two-factor authentication for extra security.
- Download a copy of your data at any time.
- Deactivate or request deletion from Settings.
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