Frequently asked questions

Open a coach profile, choose a service, pick a date and an available time, then pay securely. You will receive a confirmation and a private message thread with your coach.

At checkout. Your slot is held for 20 minutes while you pay; if payment is not completed it is released.

After the session is completed, earnings stay pending for 48 hours (your dispute window) and are then released to the coach’s wallet.

No. You pay the price the coach lists. Coaches pay a platform commission.

Card, bank transfer and USSD through our licensed payment partners.

Yes, from your bookings page. Your refund depends on the coach’s cancellation policy and how far ahead you cancel.

You always receive a full refund when a coach cancels or declines.

Open a dispute from the booking page within 48 hours of completion. Our team reviews it and the coach’s earnings stay on hold meanwhile.

Go to Verification in your coach dashboard, upload a government ID and any coaching certificates, then submit. Our team reviews requests and verification is valid for 12 months.

Add your bank account in Wallet and request a payout from your available balance (minimum ₦5,000). A flat fee of ₦100 applies.

Yes. Packages bundle several sessions at one price; athletes then book each session using their credits.

No. Contact details are hidden in messages until a booking is confirmed. Coaches and athletes communicate on-platform.

Yes, with a parent or guardian’s consent. Minors’ profiles are hidden from search engines and public listings, and guardians can observe conversations.

Use the Report option on profiles, messages and reviews, or contact us. Safeguarding reports are prioritised.